AT-T repairs or replaces damaged AT-T devices, such as AT-T, and may charge you a fee for repairing or replacing the devices. You understand that repairing or exchanging devices can remove stored content, reset personal settings, or otherwise change the functionality of those devices. You are responsible for paying a service fee for visits to your premises if a service request is due to reasons that are not attributable to AT-T or its subcontractors, including, but not only, if you are not prepared to complete the troubleshooting measures requested by AT-T. If you own the device or if the device has been damaged as a result of your intention or negligence set by AT-T, you are responsible for the repair or replacement price. In areas where AT-T verses use U verses via FTTN, they use high-speed digital subscriber lines using ADSL2 or VDSL technology. Service offers depend on the distance between the customer and a port available in the distribution node or headquarters. To qualify for the U-Verse television service (only available via VDSL2), the customer must be within 1000 metres of a VRAD, the VRAD must contain an available connection and the copper wire loop must be the qualification. Where torque link is available, the maximum service distance can be up to 1600 meters. AT-T Fiber, or as it is known AT-T Internet powered by Fiber,[49] provides a fiberglass service for the home (FTTH) in selected markets. Historically, a form of AT-T Fiber Internet in the fall of 2013 has been called GigaPower, and grouped with U-verse TV as « U-Vers with GigaPower ». [50] In 2014, it started in Austin, Texas, at speeds of 300 Mbps, but by 2014, download speeds had increased to 1 Gbps (1000 Mbps). [51] In 2019, AT-T introduced 100% Fiber Network Powered by AT-T Fiber Live in 84 Metro zones. [52] AT-T uses the Ericsson Mediaroom platform to provide U-to-headend television to the consumer recipient via IPTV,[27] which is required for each TV.

The transmissions use H.264 (MPEG-4 stroke) digital coding compared to existing deployments of the MPEG-2 codec and analog cable television system. The recipient box does not have an RF tuner, but is an IP multicastclient that asks for the desired channel or stream. U-Verse TV supports up to four/six active streams at the same time depending on the level of service. The system uses individual unicasts for video-on-demand, central jet lag, start-up services and other programs. In September 2016, AT-T announced that the « U-verse » brand would no longer apply to its broadband and telephony services, and the re-branded « AT-T Internet » and « AT-T Phone » brand. [4] [5] Access to att.net and related services, including e-mail, is generally included in your Internet service. This access is subject to the att.net terms of use that can be found on www.att.com/legal/terms.attNetTermsOfUse.html.